Business Model Determines IT Strategy – View from Hub Customer Service

Followed by my previous post to understand customer service itself before designing process and IT applications, this article is to investigate

  • What is the business model of Hub Customer Service
  • how it will impact IT strategies
  • Different views from management level and hub customer service team itself

Business Model desides IT Strategy_SG Hub CS 1

Business Model desides IT Strategy_SG Hub CS 2

Business Model desides IT Strategy_SG Hub CS 3Business Model desides IT Strategy_SG Hub CS 4

1 thought on “Business Model Determines IT Strategy – View from Hub Customer Service

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